Club Trading and Distribution Pty Ltd (ABN 20 084 896 873) of at Level 7, 8 Hill St. Surry Hills NSW 2010 Australia (“we” or “us” including its directors, employees, servants and agents) is committed to compliance with privacy laws and take the privacy of your information very seriously. This policy explains how and for what purposes we use the information collected about you via the Sipahh website (www.sipahh.com.au), which is owned and/or controlled by CTD (referred to below as “Website“).
By using the Website and any services we offer via the Website, you are agreeing to be unconditionally bound by this policy in respect of the information collected about you via this Website. When you use our Website you may provide us with information. Some information may be personal (‘Personal Information’). We use this Personal Information to provide you with a better service. If you have any queries about the policy, please contact us and we will do our best to answer your questions.
We only collect Personal Information about you that is reasonably necessary for us to provide you with and improve our services and to keep you informed about our services. We collect different information depending on our relationship with you, which we will make clear to you at the time we collect that information. Some Personal Information may include:
You may create a user account by using the Website (“Account”) to access the services. We don’t own or control other third party websites, services or applications (“Third Party services”), so you should review their privacy policies and terms.
We may also collect the following additional, specific Personal Information from you:
We will use Personal Information in order to:
In addition, we will only use your Personal Information for the reasons we collected it. It will be reasonably apparent to you when you provide us with Personal Information how we may use that information and whom it may be disclosed to. Generally, we use and disclose your information for the purpose of providing you with access to the Website and services, performing our services and processing payments by you. Also, we use your information to improve our services and keep you informed about our Website and services.
You may also direct us to transfer information you provide us to a known third party. We may also use your Personal Information to contact you for the purpose of research, product development, or customer service. From time to time we may analyse IP address and cookie data for the purpose of better understanding traffic flows and user preferences. Otherwise, we will only use or disclose your Personal Information as required by law or permitted by the Australian Privacy Principles and the Privacy Act 1988 (Cth). We will not sell, rent or lease your information to any third party.
If Personal Information is disclosed to a third party, we are required to take reasonable steps to ensure your Personal Information is treated in accordance with the Australian Privacy Principles (APPs). When marketing to you, your Personal Information is only ever used or disclosed for CTD’s own purposes. You may opt out of our direct marketing to you. Our direct marketing materials will tell you how to do this. We may de-identify your Personal Information. We may do this for use and disclosure of the anonymous data to determine preferences and shopping patterns.
Your Personal Information may be stored by us in various forms, including both electronic and hardcopy. You should be aware that there are inherent risks associated with the transmission of Personal Information via the internet, however, we will take reasonable steps to maintain the integrity and security of any Personal Information we have stored, including taking reasonable steps to prevent interference and loss, misuse, unauthorised access, modification or disclosure of such Personal Information.
We will provide you with access to any of your Personal Information we hold (except in limited circumstances recognised by law). If you wish to access your Personal Information or have an enquiry about privacy, please contact our Privacy Officer at: email@example.com or by calling us on +61 2 9336 7788. Alternatively, you can write to us at: Privacy Officer, Club Trading and Distribution Pty Ltd, Level 7, 8 Hill Street, Surry Hills, NSW, 2010 Australia.
If you wish to complain about a breach of the privacy rules that bind us, you may contact our Privacy Officer at one of the above contact points. We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate. Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way. Our Privacy Officer will inform you in writing about the outcome of the investigation. If our Privacy Officer does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Privacy Officer will inform you that your complaint may be referred to the Privacy Commissioner for further investigation and will provide you with the Commissioner’s contact details.
We understand how sensitive your Personal Information is and how important it is to keep it secure. We take reasonable precautions to secure your Personal Information both within our computer systems and their physical premises. We will take reasonable steps to:
If you wish to edit, update or delete your Personal Information which we hold, you can do so by logging into your online account through the Website and updating your details or by contacting us. We may need to verify your identify before completing any requests. We may charge a reasonable fee for giving access to your Personal Information if your request requires substantial effort on our part. If you need to correct your Personal Information, please contact our Privacy Officer at one of the above contact details.
If you delete certain types of information you may be prevented from accessing some Website features or services. Activity generated prior to deletion my still remain stored by us and may be made publicly available. At your request we will delete you from our mailing lists. If you no longer wish to receive communications from us, please unsubscribe or contact our Privacy Officer.
If at any time you would like to contact us with your views about our privacy practices, any misuse of your information or with any enquiry relating to your Personal Information, you can do so by emailing: firstname.lastname@example.org. More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at www.oaic.gov.au (email: email@example.com).
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